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Averna Support Options for Our Custom Solutions

Choose a tailored support plan to suit your needs and budget.

Priority Support

When you need
immediate help

Call us when you require remote or onsite
assistance with quick turnarounds.

Flex Support

Prepaid bundles
for timely coverage

Draw from a bank of hours for crunches or
specific needs with tailored response times.

PremiumSupport

Ensure continuity and
minimize production risks

Rest assured with predictive maintenance,
dedicated resources and guaranteed SLAs.

Contacting Support

Quick Links: Support Account Login • Remote Support (Europe only)

Our Global Support Network

From North America to Asia and throughout Europe – we’ve got you covered!

You Are in Good Hands with Averna

Expertise

Expertise

Senior engineers with
multiple skillsets and diverse technology/project experience

Coverage

Coverage

North America, Europe, Asia
9 offices in 7 countries,
plus a partner network

Service

Service

Wide range of Support packages
and tailored service-level
agreements (SLAs)

How are Averna products and systems covered?

400

Employees

9

Global Offices

6000

Completed Client Projects

30

R&D Staff

“We selected Averna because of their technical expertise, solid international reputation and local project-execution capabilities. The solution they proposed was exactly what we were looking for and at the right price point.”

– Alan Montoya, Mechanical Design Engineer, Continental

“Averna helps us to guarantee zero defects for our customers. They are a one-stop-shop for integrated test solutions and they are always flexible towards our needs.”

– Claude Berth, Equipment Engineer & Metrology, SAS Automotive Belgium

“Averna helped increase our bandwidth during peak periods, working together with our in-house team to create automation software for our NPI test stations. Our experience working with Averna for this project was extremely positive.”

– Hamid Khazaei, Production Test Director, Opnext