BUSINESS CONTINUITY SERVICES

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What are Business Continuity Services?

At Averna, we don't believe in supporting your project only after delivery. With a Business Continuity Services (BCS) plan, there is a dedicated service team with a customized process in place to prevent issues before they start.

BCS establishes continuous collaboration protocols with proactive solutions. We focus on your experience throughout our long-term partnership.

BCS starts at the beginning of your project strategy to help you avoid costly shutdowns

With a BCS plan, rely on a dedicated service team, with a customized process in place to prevent issues before they start

Resolve surprises quickly with a clear and documented plan to ensure success

Don't waste time trying to put out fires. A BCS plan is already in place to put into action

Optimize your operations with a continuous loopback for best practices and improvements

What is the difference between a warranty and BCS?

A warranty offers limited coverage on your hardware and service options with no commitment to response time. Availability cannot be guaranteed and resources are assigned on a “best effort” basis.

Any requests that are not deemed “defective” based on the original specs design are not covered by a warranty plan. That same applies when the root cause analysis determines an issue is caused by mishandling and the investigation will be quoted at the applicable rate.

With a BCS plan, there is a team on hand dedicated to support your project. They are committed to the set response time, as defined by your needs.