What’s the right Support plan for your needs?
Consult this table to determine what features, coverage and services are ideal for you.
|Support Plan Type||Immediate intervention||Scheduled assistance||Structured ongoing program|
Hourly charge (max. two
days / 22 hours), incl. travel
|Bank of prepaid hours||Monthly maintenance fee|
|Senior Support Engineers||✔||✔||✔|
|Requires a Support Contract/SLA||✔||✔|
|Dedicated Averna Staff||✔||✔|
|Regular Site Visits||✔|
|In-House Client System Configuration||✔|
* Based on Averna staff availability and client’s Support contract terms.