Depending on what you purchase, your warranty period and coverage may vary. Averna’s proposal or quotation will contain the details of what is included with your purchase to help guide you. Extended warranty options may be available. Contact us to learn more.
In all cases, warranty only covers parts and labor. Travel and living expenses resulting from warranty and support work will always be borne by the customer.
Generally, Averna’s Product warranty is for a period of twelve (12) months from date of shipment. Any repair or corrections pursuant to the applicable warranty will be covered for a period of one (1) month following correction or the remainder of the applicable warranty period. Certain Averna Products also include 12 months of remote support. For details, please see Averna’s Standard Customer Warranty & Support Policy.
Generally, Averna’s warranty for Custom-Designed Systems is for a period of three (3) months or such greater period as provided in an Averna proposal/quotation from the Factory Acceptance Test (FAT) or the Site Acceptance Test (SAT), as applicable, or 60 days after the date of shipment, whichever comes first. Any repairs or corrections pursuant to the applicable warranty will be covered for a period of one (1) month following correction or the remainder of the applicable warranty period.
Averna provides a 12-month warranty on all its manufactured hardware. Third-party manufactured hardware is covered by the manufacturer’s warranty, which usually takes effect upon reception of the material at Averna’s facility. As a service to our customers, during the applicable warranty period granted by Averna, we will coordinate with the manufacturer for the replacement or repair of defective parts, in alignment with and subject to the manufacturer’s warranty terms, lead and response times. Beyond this period, Averna will transfer the remainder of the warranty, if applicable.
Averna warrants that custom software developed by Averna will substantially conform to the most recent agreed-upon specifications. Averna does not warrant that the software will be uninterrupted or error-free.
Averna warrants that its Products and Custom-Designed Systems, under normal use, will be free from defects in materials and workmanship for the applicable warranty period.
Averna’s warranty above is express and exclusive, and is made in lieu of implied warranties of any kind, including warranty of design, merchantability and/or fitness for a particular purpose.
All warranty requests should be logged via Averna’s Customer Support Web portal and will be responded to on a best-effort basis, Monday to Friday, 8:00 am to 5:00 pm local time, excluding local holidays, all in accordance with Averna’s Standard Customer Warranty & Support Policy.
The Averna warranty is non-transferable.
Once your warranty or remote support has expired, Averna has other service offerings to suit your needs. For custom service packages, please contact your Averna Sales representative.
Any warranty or support requests that do not result in a covered warrantied defect as the root cause will result in time and material charges at the current Averna rates. Out-of-scope requests may be addressed through Averna’s other service offerings or on a time and materials basis.
In addition to Averna’s Standard Customer Warranty & Support Policy, we offer other service packages tailored to our customers’ needs. Other available services include:
For more information, please contact your Averna Sales representative or submit a request.