CUSTOMER SUPPORT – COMPARISON TABLE

SERVICES

Overview    |     Plan Features     |    Comparison Table

What’s the right Support plan for your needs?
Consult this table to determine what features, coverage and services are ideal for you.

Feature
˅

prioritysupport flexsupport premiumsupport
Support Plan Type Immediate intervention Scheduled assistance Structured ongoing program
Pricing Model Hourly charge (max. two
days / 22 hours), incl. travel
Bank of prepaid hours Monthly maintenance fee
Senior Support Engineers
Same-Day/Next-Day Service ✔* ✔* ✔*
Evening/Weekend Coverage ✔* ✔*
Requires a Support Contract/SLA
Dedicated Averna Staff
Service Reports
Regular Site Visits
In-House Client System Configuration
Parts/Spares Management
Change/Knowledge Management
Predictive Maintenance/Trending

* Based on Averna staff availability and client’s Support contract terms.

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