CUSTOMER SUPPORT – COMPARISON TABLE

SERVICES

Plan Features     |    Comparison Table

What’s the right Support plan for your needs?
Consult this table to determine what features, coverage and services are ideal for you.

Feature
 

prioritysupport flexsupport premiumsupport
Support Plan Type Immediate intervention Scheduled assistance Structured ongoing program
Pricing Model Hourly charge (max. two
days / 22 hours), incl. travel
Bank of prepaid hours Monthly maintenance fee
Senior Support Engineers
Same-Day/Next-Day Service ✔* ✔* ✔*
Evening/Weekend Coverage ✔* ✔*
Requires a Support Contract/SLA
Dedicated Averna Staff
Service Reports
Regular Site Visits
In-House Client System Configuration
Parts/Spares Management
Change/Knowledge Management
Predictive Maintenance/Trending

* Based on Averna staff availability and client’s Support contract terms.

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