Plan Features     |    Comparison Table

      What’s the right Support plan for your needs?
      Consult this table to determine what features, coverage and services are ideal for you.

      Feature
       

      		Priority Support Flex Support Premium Support
      Support Plan Type Immediate intervention Scheduled assistance Structured ongoing program
      Pricing Model Hourly charge (max. two
      days / 22 hours), incl. travel       		Bank of prepaid hours Monthly maintenance fee
      Senior Support Engineers ✔ ✔ ✔
      Same-Day/Next-Day Service ✔* ✔* ✔*
      Evening/Weekend Coverage ✔* ✔*
      Requires a Support Contract/SLA ✔ ✔
      Dedicated Averna Staff ✔ ✔
      Service Reports ✔ ✔
      Regular Site Visits ✔
      In-House Client System Configuration ✔
      Parts/Spares Management ✔
      Change/Knowledge Management ✔
      Predictive Maintenance/Trending ✔

      * Based on Averna staff availability and client’s Support contract terms.